Customer Service and Quality

Quality Fruit

Careful quality control of all incoming and outgoing goods is a vital part of Ffowcs Williams’ business. Implementation of our HACCP-based Food Act 2014 National Programme 2 has further strengthened our commitment to food safety. Ffowcs Williams does not source berries or fruit that is of genetically modified origin. If you would like to see a copy of our current food safety certification, please contact us here.

Our Guarantee

If you are not entirely satisfied with your Orchard Gold, Trader Tom's or 18°South product, please contact us here

Sales Support

We pride ourselves on our comprehensive sales support. Please click here for any assistance you may require.

Product Information

We have full product specifications, nutritional information, and if required, safety data sheets for all our products. Please click here for any information you need.


Click here for some delicious new recipes!